Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear).

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Charges.  Some items may say "Free Shipping" and are meant for the lower 48 states (USA) only, and if you purchase from us outside this zone we will contact you with the shipping charge necessary after the order is placed.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Where We Ship To.  Some of our products can only be shipped within the 48 contiguous United States (all of the Nearly Natural brand), but many can be shipped to Canada.  No over seas orders are accepted at this time.  If you still have questions about shipping please send us a note.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacturer's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request and reason for the return to support@silkyflowerstore.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have an RA# issued before returned.  If for any reason you're not happy with the product we will accept your return if the above stipulations have been met and if our supplier accepts returns. If it is for a non returnable item we will work with you toward your satisfaction with a partial credit or partial refund at our discretion.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the box or package.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department or arrives damaged.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.